Data Protection

Pasa Money Data Privacy Statement

Last updated: 20 Sep 2023

At Pasa Money, we understand the importance of safeguarding your personal information and maintaining your trust. This Data Privacy Statement explains how we collect, use, disclose, and protect your data when you use our platform and services. Please take a moment to familiarize yourself with our data handling practices.

1. Information We Collect

We may collect and process the following types of data when you use Pasa Money:

  • Personal Information: When you sign up for an account, we may collect information such as your name, email address, phone number, and other details needed for account creation and verification.
  • Transaction Data: We collect information related to your transactions on Pasa Money, including services accessed and transaction history.
  • Device and Usage Information: We may collect data about the device you use to access our platform, including device type, operating system and browser information. We also gather data about your usage of our services, such as pages visited and actions taken.

2. How We Use Your Information

We use the data we collect for the following purposes:

  • Account Management: To create and manage your Pasa Money account, verify your identity, and provide customer support.
  • Transaction Processing: To facilitate secure and efficient transactions and related services.
  • Communication: To communicate with you regarding your account, transactions, and important updates.
  • Improvement of Services: To analyze and improve our services, enhance user experience, and develop new features.

3. Data Security

We employ strict security measures to protect your data against unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access controls, and regular security assessments.

4. Data Sharing

We do not share your personal information with third parties for marketing purposes. However, we may share data with trusted partners and service providers for purposes related to our services, such as payment processing and identity verification.

5. Your Choices and Rights

You have certain rights regarding your data, including the right to access, correct, delete, or restrict its processing. You can manage your data preferences within your Pasa Money account settings.

6. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your user experience and analyze usage patterns. You can manage cookie preferences through your browser settings.

7. Changes to this Privacy Statement

We may update this Data Privacy Statement to reflect changes in our data practices. We will notify you of significant updates via email or by posting a notice on our platform.

8. Contact Us

If you have questions, concerns, or requests related to your data privacy, please contact our Data Protection Officer at [email protected].

By using Pasa Money, you agree to the terms outlined in this Data Privacy Statement. Your continued use of our platform signifies your acceptance of these practices.

Account Deletion

At Pasa Money, we value your privacy and are committed to providing you with options to manage your account. If you wish to have your Pasa Money account deleted, you can do so by following a simple process.

Please read the following instructions carefully:

Step 1: Account Review

Before initiating the account deletion process, we recommend reviewing your account to ensure that you have completed any necessary transactions or actions. Make sure to back up any important data associated with your account, as the deletion process is irreversible, and you will lose access to your account and its contents.

Step 2: Send Deletion Request Email

To request the deletion of your Pasa Money account, please send an email from the email address associated with your Pasa Money account to our dedicated deletion request email address [email protected]

Step 3: Include Necessary Information

In your deletion request email, please include the following information to help us process your request efficiently:

Subject: Account Deletion Request
Full Name: Please provide the full name associated with your Pasa Money account.
User ID: Include your Pasa Money user ID if available.
Reason for Deletion: While optional, providing a brief reason for your account deletion can help us improve our services.

Step 4: Confirmation

Once we receive your account deletion request, our team will review it and initiate the deletion process. You will receive a confirmation email at the address from which you sent the request.

Step 5: Deletion Process

Please note that the account deletion process may take some time to complete. During this period, your account will be inaccessible.

Step 6: Final Confirmation

Once your account has been successfully deleted, you will receive a final confirmation email at the provided email address.

Important Information
  • Account deletion is irreversible, and you will lose access to all account data, transactions, and associated information.
  • Ensure that you have removed any financial or personal information from your account before requesting deletion.
  • Please be cautious when sending your account deletion request email, as it will initiate the process, and you will no longer be able to access your account.
If you encounter any issues during the account deletion process or have questions, please don't hesitate to reach out to our support team at [email protected]